Delivery And Shipping Policy

is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only

How the delivery charge is calculated for multiple units?

The shipping charge is included for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

How long does it take for an order to arrive?

Orders are dispatched within 3 to 5 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 8 to 10 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 620115002 or email us at [email protected] mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

How we carry out the Cash on Delivery option?

Cash on Delivery (COD) is a payment option available for limited pin codes in domestic shipping as per our agreement with reputed courier companies and their policies. Post a customer chooses COD as an option, we may touch base with our customer to recheck on address and/or order confirmation. Post customer confirmation or otherwise, Customer is liable to pay a minimum charge of logistics cost as decided by imithila.com in case customer does not accept the parcel. In case, customer accepts the consignment, no additional delivery charges will be levied other than what has been agreed in the invoice.

How is the shipping rate calculated?

The minimum weight taken into account is 500gms for both domestic & international shipments. There is a parcel surcharge applicable for the consignments other than documents irrespective of weight of the shipments. The charges are also based on delivery zone and dimension of the final product packaging