1. As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
2. Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.
3. And we are happy to issue a full refund based on the conditions listed below:
4. You received a defective item; the ordered item(s) is not in the perfect condition. Please ensure to report refund in 2 working days from the day product has been delivered to you

Please note: Mode of refund may vary depending on circumstances.

1. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
2. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.
3. If the mode of refund is by e-wallet, credit should be available within 24 hours.

During peak seasons please allow up to 15-18 business days for your return to process.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

How to Request a Return or Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Disclaimer:

1. As the products are hand painted, no two motifs will be identical, This is beauty of hand painting.
2. We cannot guarantee that your monitor display of any color will be accurate, As computer/mobile screens vary.
3. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase, Our products are Handwoven, unevenness of fabric is the beauty of handloom, please keep that in mind before placing an order.

To start a return, you can contact us at Mithila Painting Works[email protected]. Please note that returns will need to be sent to the following address: Mithila Painting Works, Near Indian Bank, GM Road, Darbhanga, Bihar 846004.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Mithila Painting Works[email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.